West Shore Environmental Services (WSES) has a Partnership Agreement with the City of Langford to operate and maintain all sewer infrastructure in Langford. As such, all sewer system user fees are paid to WSES and not the City.

Sewer system user fees are billed annually the first week of June for payment by July 2 of each year.

You'll also find answers to many questions we receive in the Frequently Asked Questions below.

Ways to Pay Your Bill

WSES accepts the following methods of payment:

  • Online Banking
  • Debit card (in person)
  • Visa or MasterCard (in person or by phone)
  • Company cheque
  • Personal cheque (allow 10 business days for processing)

Payment can be made at the WSES office or by phone at 250.478.2187 if paying by MasterCard or Visa.

For online payments, please ensure your payee search is for Westshore or West Shore.

New Connections

Once your Service Application is approved, and applicable set-up fees and related charges paid, you'll be provided with a Sewer Authorization form to present to the City for a building permit and/or plumbing permit. Subject to the WSES Terms and Conditions, billing for annual sewer services will commence upon issuance of the Sewer Authorization.

Understand Your Bill

Below is a detailed Sample Annual Bill, which you'll receive at the beginning of June.

click to enlarge

1.  West Shore Environmental Services

Please make all cheques or money orders payable to "West Shore Environmental Services Limited Partnership". For online payments, please ensure your payee search is for “Westshore” or “West Shore".

2.  Customer ID Number

Always refer to your 8-digit Customer Account/ID Number. Remove the decimal from your account number for online payments.

3.  Quantity

Displays your annual sewer usage in cubic meters (m3). This number is based on the Capital Regional District winter water usage and will be the greater of the minimum 226.46 m3 or actual consumption.

4.  Total

Displays the total amount due to WSES by July 2.

Payment Terms and Conditions


The Customer will be required to pay a Sewer User Fee. Payment of the Sewer User Fee may be through any menas listed above in "Ways to Pay Your Bill".

Late Payment Charge

If the amount due for the Sewer User Fee has not been paid in full and received by WSES on the due date specified on the invoice, WSES may charge the Customer a late payment fee on overdue accounts at a rate equal to the lesser of: (i) two percent (2%) per month (26.8% per annum calculated monthly); and (ii) the maximum legal interest rate allowable.

Dishonoured Cheque Charge 

If a cheque received by WSES from a Customer in payment of the Sewer User Fee is not honoured by the Customer's financial Institution for any reason, WSES may include a $40.00 charge for processing the returned cheque.

Failure to Pay Sewer User Fee 

If a Customer fails to pay the Sewer User Fee when due, WSES may forward the Customer's account information to a third party collection agency.

General Terms and Conditions

You can view and download the WSES Terms and Conditions.

Frequently Asked Questions

  • What are the costs for connection to the sewer system?

  • What are the Annual User Fees (AUF) and how are they billed?

  • Are the sewer fees fixed?

  • Can I pay sewer fees on my property taxes?

  • What is a Sewer Capital Recovery Fee (SCRF)?

  • What is a Physical Connection Fee (PCF)?

  • What is the grinder pump subsidy?

  • I am in a strata and paid for a gravity connection. Does this relieve me of my strata fees?

  • Does WSES bill each strata member individually for annual user fees?

  • Can our strata be dissolved?