Delinquent accounts will not be cut and suspended accounts restored
Catherine Heigel, Executive Vice President and Chief Operating Officer for Corix Regulated Utilities (Corix), has announced that Corix will be suspending water and energy service shutoffs for delinquent payments in all its U.S. and Canadian business units, except in Alaska, effective immediately. Additionally, the company will begin reconnecting service to those customers who are currently not receiving water or energy service due to lack of payment on delinquent accounts.
“At a time when the personal safety of our customers and their communities depends on proper sanitation more than ever, it is a simple decision for us,” said Heigel. “Hand-washing, surface cleaning and all other measures recommended by the Centers for Disease Control (CDC) to mitigate the impact of COVID-19 are dependent on a safe and reliable source of potable water,” she added.
Corix Regulated Utilities operates water, wastewater, and energy systems in 18 states in the U.S. and 2 provinces in Canada under a range of different local business names.
Customers impacted by this decision will be notified as quickly as possible and reconnections will begin promptly. Heigel indicated that the policy will remain in effect until at least March 30 and will be reevaluated at that time in light of the prevailing COVID-19 conditions in North America.